Author Topic: how to setup so that extension A can monitor extension B and can pick up call  (Read 881 times)

Offline pacifichydro

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Hi

We are using micollab client 7.3 as our soft phone and we come to scenario when we need to setup so that extension A can monitor extension B and can pick up call that go to extension B if extension B is not available.

We come up with personal ring group and assign extension B as the extension for the group

The incoming is fine but when we call extension A or when extension A to call out it always display as it come from extension B


 

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