Author Topic: After reboot, phones show "press hold to send pin"... gurus help!  (Read 8289 times)

Offline VinceWhirlwind

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Re: After reboot, phones show "press hold to send pin"... gurus help!
« Reply #15 on: May 15, 2017, 10:22:59 PM »
It only affects about 1% or less of the entire client base (roughly <30 phones total of over 3900+ users).
 
The cluster had been fine for about 3 years, and in the last two months something has this handful of phones not coming up (without a physical reboot/unplug per phone AFTER the reboot).


Interesting.
 
Can you check your controller's "System Capacity" form?
"Configurable IP Users and Devices" = ?


Offline ralph

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Re: After reboot, phones show "press hold to send pin"... gurus help!
« Reply #16 on: May 16, 2017, 07:53:21 AM »
It only affects about 1% or less of the entire client base (roughly <30 phones total of over 3900+ users).
 
The cluster had been fine for about 3 years, and in the last two months something has this handful of phones not coming up (without a physical reboot/unplug per phone AFTER the reboot).


Interesting.
 
Can you check your controller's "System Capacity" form?
"Configurable IP Users and Devices" = ?

I should have caught that one.  I have seen that happen.  When a whole bunch of phones go resilient it can send the resilient system overs its allow capacity. 

Ralph


 

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