just heard back from our provider. Here is their reply:
The customer PRI is not set to take it’s timing from the network. To prove this, I placed a loop at the smartjack for this customer. I left the loop in place and normalized the circuit.
As you can see in red, errored seconds and controlled slipped seconds are in equal increments, indicating the timing issue. With the smart jack looped and the customer equipment out of the equation, those errors cleared, indicated in green. This proves, definitively that the source of the errors is the CPE.
The CPE vendor will need to set the PRI card to take its timing from the network to resolve the issue.
TIME CI FI END ES SES SEFS UAS CSS
---- -- -- --- 65 10 2 10 12
--------------------- ERROR COUNTS ----------------------
21:30 NE 0 0 0 0 0
21:15 NE 0 0 0 0 0
21:00 NE 0 0 0 0 0
20:45 * NE 5 2 2 0 3
20:30 NE 21 0 0 0 21
20:15 NE 20 0 0 0 20
20:00 NE 21 0 0 0 21
19:45 NE 20 0 0 0 20
How can I fix this? Is it complicated? If so I can call Mitel for support.
Thanks
-Evan