Hi
We are using micollab client 7.3 as our soft phone and we come to scenario when we need to setup so that extension A can monitor extension B and can pick up call that go to extension B if extension B is not available.
We come up with personal ring group and assign extension B as the extension for the group
The incoming is fine but when we call extension A or when extension A to call out it always display as it come from extension B
