Author Topic: 3300 Mxe III, need to upgrade to 12.0.3.x (MCD 6 SP3).  (Read 1771 times)

Offline Hoops

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3300 Mxe III, need to upgrade to 12.0.3.x (MCD 6 SP3).
« on: April 27, 2017, 03:28:18 PM »
Just took over a system and have encounter a weird situation.  Because we are still using mostly digital handsets, I'm told we cannot go past MCD 6 SP3 (currently on 4.2 - 10.2.0.26).  I cannot find anyone in the area who will do the upgrade so I'd like to do it myself but where can I get the SW?  We have software assurance paid up so is there a place I can download it?


Offline johnp

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Re: 3300 Mxe III, need to upgrade to 12.0.3.x (MCD 6 SP3).
« Reply #1 on: April 27, 2017, 04:05:59 PM »
Do you currently have software assurance?

Offline acejavelin

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Re: 3300 Mxe III, need to upgrade to 12.0.3.x (MCD 6 SP3).
« Reply #2 on: April 27, 2017, 10:13:22 PM »
Just took over a system and have encounter a weird situation.  Because we are still using mostly digital handsets, I'm told we cannot go past MCD 6 SP3 (currently on 4.2 - 10.2.0.26).  I cannot find anyone in the area who will do the upgrade so I'd like to do it myself but where can I get the SW?  We have software assurance paid up so is there a place I can download it?
The download is over 1GB, but any dealer can download that version for free... It should be easy for them to pull down the software and the software installer and provide them to you on a USB drive. I don't see why any dealer would refuse to do this, this is a super simple job.

Note that this MAY require access to AMC, so you might have to involve a dealer anyway... Although the software installer tool should handle it for you, if anything goes crazy you will need access to AMC immediately, and no offense, but the software installer is not perfect.

Offline Hoops

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Re: 3300 Mxe III, need to upgrade to 12.0.3.x (MCD 6 SP3).
« Reply #3 on: April 28, 2017, 06:19:24 AM »
We do have software assurance.  We had Bell in for a quote and they will only support an upgrade to version 8 (their words) but we cannot go that far with digital sets.  6-SP3 is still a supported version with digital sets so I don't understand either!  There are only two companies local who could do the work and the other said the'd do it but their quote wording scares me "best efforts"; makes me think they do not know what they are doing.  I looked after older Nortel BCM systems for years and have upgraded those, I'm sure this is a similar process, just need software!

Offline acejavelin

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Re: 3300 Mxe III, need to upgrade to 12.0.3.x (MCD 6 SP3).
« Reply #4 on: April 28, 2017, 11:11:19 AM »
We do have software assurance.  We had Bell in for a quote and they will only support an upgrade to version 8 (their words) but we cannot go that far with digital sets.  6-SP3 is still a supported version with digital sets so I don't understand either!  There are only two companies local who could do the work and the other said the'd do it but their quote wording scares me "best efforts"; makes me think they do not know what they are doing.  I looked after older Nortel BCM systems for years and have upgraded those, I'm sure this is a similar process, just need software!
I don't know the process for BCMs, but the process for upgrading the MCD is multi-fold... you need the 3300 software on an active FTP server and you need the installer's root level password, then you need to run the software installer, it logs in, backs up the system database, re-licenses the controller, installs the software, performs a restore and license sync, and brings the system back into service.

Not trying to scare you, but I have seen this fail more than once for a multitude of reasons. Then you have to do the manual method, which involves connecting to the serial port on the front of the controller and changing the boot parameters to boot from FTP and start the install script, then you have to update AMC, license, and restore the backups all manually.

Your dealer which holds your license record should be more than willing to perform this service for you, if they are not willing to I would contact your regional office from http://www.mitel.com/contact-mitel and complain and try to get them to put some pressure on your dealer, or take over the account and have Mitel Direct handle it for you.

Offline august

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Re: 3300 Mxe III, need to upgrade to 12.0.3.x (MCD 6 SP3).
« Reply #5 on: April 28, 2017, 09:46:14 PM »
I send you a PM.


 

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