MICC Contact Centre Client shared profile storage location

[pankaj]

Hi Guys,

I am wondering where the contact centre client shared profile are stored on the MICC server? We have a master profile that all administrators use, however it is not working and display stats for some reason.

I need to find the location(in the Windows profile for MICC) where it is stored on the server. And also wondering if the archives the profile anywhere.

Any help will be great.

[boycey9]

The basic details for profiles are stored in the CCM Database under dbo.tblProfile, dbo.tblProfile_CardDesign,dbo.tblProfileBy User and dbo.tblProfileDatan you then have a load more to do with security etc.