Screensavers on 5360 Phones

[sgates]

I'm not sure if this topic is covered in another post, but we just installed 5360 Phones at our organization. On some of the phones the screensaver is not working, and the only way to make it work is to default the phone to the station default, multiple times. Due to the upgrade of the phone firmware, Mitel removed the Enable/Disable Screensaver function. does anyone have a solution that doesn't involve resetting the phone to the station default?

Thanks for any assistance

[Tech Electronics]

sgates,

Have you looked into the Application Profiles used for those phones? You can add or remove the Default_ScreenSaver and Help applications for any IP Phone. We typically put the 5360 on its own Profile ID to reduce Error Logs from filling in when non-5360 IP Phones try to use the Help application.

You could look to see what they are using or try to make a new Profile to ensure they get both applications.

System > Phone-Related Information > Application Profiles

Thanks,

TE

[sgates]

sgates,

Have you looked into the Application Profiles used for those phones? You can add or remove the Default_ScreenSaver and Help applications for any IP Phone. We typically put the 5360 on its own Profile ID to reduce Error Logs from filling in when non-5360 IP Phones try to use the Help application.

You could look to see what they are using or try to make a new Profile to ensure they get both applications.

System > Phone-Related Information > Application Profiles

Thanks,

TE

thanks - I will look into this.