Internal call gets busy first

[magnus]

I have a client with a 6.1.4.64 version of the Office 250

When the Person A is on the phone with external call and Person B tries to call them on an internal call Person B gets a busy notification and busy tone for about 4 seconds before the call goes through.

How do I either make this go much faster or stop the busy signal entirely?

[dwayneg]

The busy tone is because the phone is busy...what do you want to have happen?  But if you want to shorten the time before caller camps on thats's SYSTEM/TIMERS AND LIMITS/CAMP ON

[magnus]

Ideally I would like there to not be a notification that the phone is busy.

[Tech Electronics]

Magnus,

If you are worried about the alert "busy" tone you can reduce the Camp-On timer to 0 and it won't do that any more for Calls camping on to another phone.

System > Timers and Limits > Camp-On

Camp-On: Length of time a caller hears busy tone before camping on.

Thanks,

TE

[magnus]

I used the on-line monitor to set this to 0. Will this cause any issues since the range is 1-255?

[Tech Electronics]

Magnus,

Well if you ask Mitel I am sure they would say yes, and they probably should, but I have done it before with no issues.

Thanks,

TE