Hi everyone,
First of all, sorry if my English is bad.
We have a problem on a MITEL phone, for example when we tried to push the button “Call lists key”
for example, the phone displayed “loading” then “cannot display”, this is the same problem after a reboot. The phone have more than 20 missed calls and it is possible to make a call.
Phone :
Platform : 6865i
Firmware Version 4.2.0.2023
Firmware Release Code SIP
Boot Version Boot2 1.0.0.D Jun 16 2016 01:28
Server MITEL MiVoice Office 400
See below the error “Cfg Svr Failure” :
After a phone reboot, the same thing :
I was wondering if the problem could be this one, but I don’t know how to resolve it at the moment :
http://micc.mitel.com/kb/KnowledgebaseArticle51305.aspxI found no other information on the internet or the documentation.
I tried to do a port mirroring and I made a Wireshark capture, when I was trying to do the action on the phone (push the button).
We can see an unauthorized action when I push the button on the phone, this is probably associated with the problem, I am still looking for why :
Full file in attachment.
I tried to change the “configuration server” config on the phone, HTTPS, HTTP, but this is still the same problem.
I checked the network config and this is OK. In addition, everything works well since the beginning of February with the same config (phone and network). We have more than 30 other phones and it’s working well.
What do you think about that ? Do you have an idea ?
Thank you !
Cédric