Hello,
For some time it happens sort of random as day but I think in the same timeframe: 10:00 - 10:15 AM - that for inbound calls ACD agents gets continuous tone when answering.
In the logs I see something like this:
Warning 2017/Mar/07 10:03:43 CSC Unexpected ResultInvokeAck - Task: CscRequest type: CSC_OPEN_TX has failed for message ID 0xfb2f1926 and connection ID 0xf2f1219. Sending NACK to client.
Error 2017/Mar/07 10:03:43 CSC Unexpected ResultresourceGetReply - Task: CscCritical Audio resource(s) could not be acquired, connection terminated.
Error 2017/Mar/07 10:03:43 CSC Unexpected ResultresourceGetReply - Task: CscFailed to acquire T2E resource
Error 2017/Mar/07 10:03:43 E2tProxySp Unexpected Result->E2tProxySpImpl::Handle_E2T_GET_PORT_ACK()Media Controller indicated FAILURE in hdr.success field: 3
Warning 2017/Mar/07 10:03:43 E2tProxySp Receive: When sending the command E2T_GET_PORT_ACK The following unexpected error occurred MCT_E2T_RESOURCE_NOT_AVAILLine=0 Channel=0 TransactionId=0x81
Warning 2017/Mar/07 10:03:43 E2tSp MCT_Process_E2T_Get_Port - E2T_FIRST_GET - no available E2T resources!
Warning 2017/Mar/07 10:03:43 E2tSp no free channels
Warning 2017/Mar/07 10:03:43 CSC Unexpected ResultInvokeAck - Task: CscRequest type: CSC_OPEN_TX has failed for message ID 0x872f1924 and connection ID 0x72f1216. Sending NACK to client.
Error 2017/Mar/07 10:03:43 CSC Unexpected ResultresourceGetReply - Task: CscCritical Audio resource(s) could not be acquired, connection terminated.
Error 2017/Mar/07 10:03:43 CSC Unexpected ResultresourceGetReply - Task: CscFailed to acquire T2E resource
Error 2017/Mar/07 10:03:43 E2tProxySp Unexpected Result->E2tProxySpImpl::Handle_E2T_GET_PORT_ACK()Media Controller indicated FAILURE in hdr.success field: 3
Warning 2017/Mar/07 10:03:43 E2tProxySp Receive: When sending the command E2T_GET_PORT_ACK The following unexpected error occurred MCT_E2T_RESOURCE_NOT_AVAILLine=0 Channel=0 TransactionId=0x81
Warning 2017/Mar/07 10:03:43 E2tSp MCT_Process_E2T_Get_Port - E2T_FIRST_GET - no available E2T resources!
Warning 2017/Mar/07 10:03:43 E2tSp no free channels
Then everything is fine during the day. Any idea why ? Thanks