Trying to build a new ACD as I have not done this before. I have the ACD licenses and built the path and log in keys on some phones and this tested out just fine. In the end I want calls to come into the queue and hear the on hold music then have a RAD play and say if you wish to leave a message press X and have that caller get transferred to a voicemail.
In reading how to set up RADs, the instructions are quite confusing as it wants me to use the ONS/OPS form and assign a directory number but I'm not sure where in this form I set a directory number? Then in the COS It says the following
For each RAD, set the "Recorded Announcement Device" option to "Yes", the Answer Plus Message Length Timer equal to the message duration, and the "Answer Plus Expected Offhook Timer" equal to the RAD cycle time plus an allowance of five seconds guard time.
I cannot find RAD cycle or message duration so I am not sure how I can make sure those items are equal.
any help would be appreciated.
thanks,