MiContact Center install error

[JasonTL]

Client has been running Mitel 3300 6.0 SP3 for a while. Recently purchased MiContact Center to report on ACD groups. After the software install and while trying to sync with the PBX, I get an error at step 9 and it times out. The logs show this error as SXERR_CANNOT_CONNECT_SERVICE. I have double checked IP addressing, username/pass combos? Any ideas?

[VinceWhirlwind]

Are they in the same subnet?

[martyn]

What version is the controller at now, and what version is MICC? Are they shown as compatible in the docs?

[VinceWhirlwind]

Good point - if you've installed MiCC v8, then you will need to upgrade your Controller to 7.3 or above before you can sync.

[martyn]

Good point - if you've installed MiCC v8, then you will need to upgrade your Controller to 7.3 or above before you can sync.

Yep, that's where I was heading!

[JasonTL]

Sorry just got back to this. They were not in the same subnet but had connectivity. I moved them to the same subnet and everything was syncing right away. Thanks for the replies fellas!