There isn't any other documents. I'm not recommending using it because it adds a lot of complexity to the system and requires twice as much processing power. I only wrote that because it had been bugging me for years that it couldn't be done. Now that I've done it, I'm moving on.
But, if you needed it to work by routing by numbers I think there are better ways. If you tried to do it the way we talked about above it would get really complex really fast. Not worth the effort IMHO. I think Mitel has a PraireFyre solution that will do that. Ive also done it with with the carrier routing certain numbers to different queues.
Now after having gone down that rabbit hole, fishermitchellg wants to route by name. I'm interested as to why he'd like to route by name rather than number unless the caller has a lot of different numbers calling it and he's trying to simplify. If that's the case then none of our solutions would be a good fit. It won't simplify anything. A good tech could program something up but if the tech ever left for green pastures then no one would be able to deconstruct what was done.
Ralph