No busy Tone

[nowickj]

Hello.

In one in My customer I have a following problem:

Extension has a call form outside, ext_B calls ext_A. Next call is coming from C-side  (first talk is still active ).  C_side has information sound that ext_A is free. We would like to play to C_side  “busy tone” in that case.

COS for trunk and for phone is added to Attachments.

[petr.necas]

Doesn't have the ext_A more than one line or the line is configured somewhere else? Look at the key 1 of the ext_A and see if there is "Single Line" or "Multicall" in Line Type.

[nowickj]

All phones at the customer are Single Line.

[x-man]

Sounds like the camp on busy setting. Mitel takes call and camps it on till the line becomes free caller gets ring tone station gets a tone to let them know there is a call camped on.. There is a setting that you can blank so it doesn't operate (external calls anyway). Auto camp on timer set to blank (not zero; blank). 5302's can't have it cancelled I believe.

[nowickj]

I have found a problem COS was OK but number on which I was testing it was some way broken. All the time State Extension Number show it as a Out of Service but in the fact it was working all the time. I have check it on another number and busy tone is present if number is busy