Author Topic: Click to call with Micollab  (Read 3812 times)

Offline jamesl

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Click to call with Micollab
« on: May 20, 2016, 05:24:08 AM »
We've just had a 3300 installed and some of our users are using micollab client as a softphone with USB headsets.

We use Salesforce CRM and our current Bria softphones does click to dial in Salesforce - i.e. we click the number (which is a link) and Bria dials the number.

Micollab out of the box only seems to do a shortcut - i.e. I have to highlight the number, then press the ctrl-F1 shortcut.

Is there a better/fewer clicks way of doing this?


Offline sunspark

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Re: Click to call with Micollab
« Reply #1 on: February 13, 2017, 05:49:34 AM »
Hi James;
I've the same problem , and i don't know how i can add automatically a prefix 0 before my number . Actually i do it manually.

Any idee ?


Thanks.

Offline acejavelin

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Re: Click to call with Micollab
« Reply #2 on: February 13, 2017, 04:16:46 PM »
Hi James;
I've the same problem , and i don't know how i can add automatically a prefix 0 before my number . Actually i do it manually.

Any idee ?


Thanks.
It's in the MCD... Look in System Options for "Outgoing External Call Prefix For Applications"

Offline VinceWhirlwind

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Re: Click to call with Micollab
« Reply #3 on: February 13, 2017, 05:51:44 PM »
There are 3 places you have to put in the 0:
 
 - On the MCD, System Options form, Outgoing External Call Prefix for Applications
 - On the MiCollab server, In MiCollab Client Service, PBX node details, Dialing Prefix
 - On the MiCollab server, under Users, on each user's list of phones, on each phone's advanced options (so configure this in your templates)


 

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