Click to call with Micollab

[jamesl]

We've just had a 3300 installed and some of our users are using micollab client as a softphone with USB headsets.

We use Salesforce CRM and our current Bria softphones does click to dial in Salesforce - i.e. we click the number (which is a link) and Bria dials the number.

Micollab out of the box only seems to do a shortcut - i.e. I have to highlight the number, then press the ctrl-F1 shortcut.

Is there a better/fewer clicks way of doing this?

[sunspark]

Hi James;
I've the same problem , and i don't know how i can add automatically a prefix 0 before my number . Actually i do it manually.

Any idee ?


Thanks.

[acejavelin]

Hi James;
I've the same problem , and i don't know how i can add automatically a prefix 0 before my number . Actually i do it manually.

Any idee ?


Thanks.

It's in the MCD... Look in System Options for "Outgoing External Call Prefix For Applications"

[VinceWhirlwind]

There are 3 places you have to put in the 0:
 
 - On the MCD, System Options form, Outgoing External Call Prefix for Applications
 - On the MiCollab server, In MiCollab Client Service, PBX node details, Dialing Prefix
 - On the MiCollab server, under Users, on each user's list of phones, on each phone's advanced options (so configure this in your templates)