Outbound Caller ID

[tylerlaczko]

Our ISP allows us to send our name and number that is set by our Mitel 3300

Currently it displays each user's phone number and their directory name

This does not work for us because some users (eg reception) should not display their personal name when calling out of the company. We also want to keep their personal name for internal calls as it works under Directory Name now.

If possible I would like to be able to change the outgoing name to display the Department instead of the Directory Name


(Would like to display)
User and Service Configuration
  User Profile
    Department
(Currently Displays)
User and Service Configuration
  Service Profile
    Directory Name

[johnp]

yes, it's a cos option you need to set to force them to display department. Think the name length is reduced though.

[tylerlaczko]

I believe I have it set but it is still displaying the wrong directory name not the department name

CPN Substitution is set to Yes

   Class Of Service Number      11
   Comment      Stand User Dept
ACD
   ACD Agent Behavior on No Answer      Logout
   ACD Agent No Answer Timer      15
   ACD Make Busy on Login      No
   ACD Silent Monitor Accept      No
   ACD Silent Monitor Accept Monitoring Non-Prime Lines      No
   ACD Silent Monitor Allowed      No
   ACD Silent Monitor Notification      No
   Follow 2nd Alternate Reroute for Recall to Busy ACD Agent      No
   Work Timer      0
Announce
   Call Announce Line      No
   Off-Hook Voice Announce Allowed      No
   Handsfree AnswerBack Allowed      No
Busy Override
   Busy Override Security      No
   Disable Executive Busy Override Tone      No
   Executive Busy Override      No
Call Control Timer
   Busy Tone Timer      30
   Dialing Conflict Timer      3
   First Digit Timer      15
   Inter Digit Timer      10
   Lockout Timer      45
Call Duration
   Call Duration      10
   Call Duration Forced Cleardown Timer      0
   Enable Call Duration Limit on External Calls      No
   Enable Call Duration Limit on Internal Calls      No
Call Forwarding/Rerouting
   Call Forward - Delay      0
   Call Forward No Answer Timer      15
   Call Forward Override      No
   Call Forwarding (External Destination)      Yes
   Call Forwarding (Internal Destination)      Yes
   Call Forwarding Accept      Yes
   Call Reroute after CFFM to Busy Destination      No
   Call Forwarding Reminder Ring (CFFM and CFIAH only)      No
   Disable Call Reroute Chaining On Diversion      No
   Group Call Forward Follow Me Accept      No
   Group Call Forward Follow Me Allow      No
   Third Party Call Forward Follow Me Accept      No
   Third Party Call Forward Follow Me Allow      No
   Use Held Party Device for Call Re-routing      Yes
Call Hold
   Call Hold      Yes
   Call Hold - Retrieve with Hold Key      No
   Call Hold Remote Retrieve      Yes
   Call Hold Timer      30
   Local Music On Hold source      No
   Music on Hold on Transfer      No
   Use Called Party Call Hold Timer      No
Call Park
   Call Park Timer      180
   Call Park-Allowed To Park      Yes
Call Pickup
   Allow Directed Call Pickup Of Attendant Call      No
   Call Pickup Dialed Accept      Yes
   Call Pickup Directed Accept      Yes
Call Privacy
   Call Privacy      No
   Calling Party Name Substitution      Yes
   Name Suppression on outgoing Trunk Call      No
   Privacy Released      No
   Public Network Identity Provided      No
Call Waiting
   Call Waiting Swap      No
   ONS CLASS/CLIP: Visual Call Waiting      Yes
Campon
   Auto Campon Timer      10
   Campon Recall Timer      10
Direct Voice Call
   Direct Voice Call - Accept      No
   Direct Voice Call - Allow      No
   Direct Voice Call - Maximize Volume      No
Display
   After Answer Display Time      
   Calling Name Display - Internal - ONS      Yes
   Calling Number Display - Internal - ONS      Yes
   Display ANI/DNIS/ISDN Calling/Called Number      Yes
   Display ANI/ISDN Calling Number Only      Yes
   Display Caller ID on multicall/keylines      Yes
   Display Caller ID On Multicall/Keylines Timer      5
   Display Caller ID On Single Line Displays For Forwarded Calls      Yes
   Display Dialed Digits during Outgoing Calls      Yes
   Display DNIS/Called Number Before Digit Modification      No
   Display Held Call ID on Transfer      Yes
   Display Transfer Destination on Recall      No
   Hot Desk External User - Display Internal Calling ID      No
   Maintain Ringing Party During Recall      No
   Non-Prime Public Network Identity      Yes
   Originator's Display Update In Call Forwarding/Rerouting      Yes
   Suppress Delivery of Caller ID Display between Sets      No
   Suppress Delivery of Caller ID Display between Sets - Override      No
   Suppress Display Of Account Code Numbers      No
   Suppress Redial Display      No
Fax
   Campon Tone Security      No
   External Trunk Standard Ringback      No
   Fax Capable      No
   Return Disconnect Tone When Far End Party Clears      No
HCI
   HCI/CTI/TAPI Call Control Allowed      Yes
   HCI/CTI/TAPI Monitor Allowed      Yes
Hot Desk
   Green BLF Lamp for Logged in Hotdesk User      No
   Hot Desk External User - Allow Mid-Call Features      Yes
   Hot Desk External User - Answer Confirmation      No
   Hot Desk External User - Dial Tone on Call Complete       Yes
   Hot Desk External User - Permanent Login      Yes
   Hot Desk External User - Remote MWI Enable Feature Access Code      
   Hot Desk External User - Remote MWI Disable Feature Access Code      
   Hot Desk Login Accept      Yes
   Hot Desk Remote Logout Enabled      Yes
Miscellaneous
   Backlighting - Enabled      Yes
   Clear All Features Remote      No
   Force Device Busy If Any Line In Use      No
   Handset Volume Adjustment Saved      Yes
   Head Set Switch Mute      No
   Multi-Color LED Support - Disable      No
   Phone Lock      No
   Reseize Timer      180
   Timed Reminder Allowed      Yes
   User Inactivity Timer      0
Paging
   Group Page Accept      No
   Group Page Allow      No
   Loudspeaker Pager Equivalent Zone Override Security      No
   Loudspeaker Pager Override      Yes
   Pager Access All Zones      Yes
   Pager Access Individual Zones      No
PC Port
   PC Port On IP Device - Disable      No
RAD
   Answer Plus Delay To Message Timer      20
   Answer Plus Expected Off-hook Timer      30
   Answer Plus Message Length Timer      10
   Answer Plus System Reroute Timer      0
   Recorded Announcement Device      No
   Recorded Announcement Device - Advanced      No
Ringing
   Delay Ring Timer      10
   No Answer Recall Timer      17
   Ringing Line Select      No
   Ringing Timer      180
SMDR
   SMDR External      Yes
   SMDR Internal      No
Trunk
   ANI/DNIS/ISDN Number Delivery Trunk      No
   DASS II OLI/TLI Provided      No
   Public Network Access via DPNSS      Yes
   Public Network To Public Network Connection Allowed      Yes
   Public Trunk      No
   R2 Call Progress Tone      No
   Suppress Simulated CCM after ISDN Progress      No
   Trunk Calling Party Identification      Yes
   Trunk Flash Allowed      No
   Two B-Channel Transfer Allowed      No
Voice Mail
   COV/ONS/E&M Voice Mail Port      No
   ONS VMail-Delay Dial Tone Timer      5