Nupoint Communal Mailbox

[mattwilsonuk]

Hi Everyone

Is there a way for users to forward all unanswered calls to an extension (eg 1234) and all messages to reside in the mailbox 1234 so this user can use normal message functions - At the min the messages go to the individuals mailboxes after the forward to Nupoint.  Have thought about using an ACD path to answer the call which then PUAP's to Nupoint though this will mean it goes to an extra mailbox as opposed to extension 1234's mailbox - Can you help?

Matt

[bluewhite4]

Matt, how many people would be sharing a mailbox?

Second, why couldn't the ACD path go to 1234's mailbox? The directory number for the ACD path could be an alternative destination number for mailbox 1234.

[ralph]

I think you can forward to an ACD path, then use the path number as the "alternate extension" in the Nupoint.

Ralph

[mattwilsonuk]

There are about 15 extensions that want to share a mailbox - The alternative extension in Nupoint seems to work perfectly though it only works for up to 4 alternative extensions.  The ACD path option works as well ;-)

Would prefer to use alternative extension in nupoint if there was a way to have more that 4 - is this poss?

[ralph]

Then you'll have to set up a new FCOS.  Broadcast and delete.

I don't know the exact bits to enable, but you create a FCOS that uses the broadcast.
From there you go into the mail box you want to forward the messages from, assign the new FCOS.
Next go to List Maintenance and find the same mail box and in list 1 put in the mail box you want to dump to.

This should take all messages and dump them to what ever mailbox you want.

Ralph.