Auto Attendant Setup

[Saltrock23]

Hi

I have a compnay which i am configuring.  The setup im using is as below

Main Number **8508 comes in
2 digits absorbed
8508 is number of auto attendant and takes call
caller given 3 options 8505,8510,8520
Caller selects and gets put through

My questions is i have noticed that i needed to have the number 8508 actually programmed into a phone at a line button or no calls came through is this correct.

Can i have this ext 8508 solely as a Auto attend number and let it be dealt with by that or dies it need to be populated elsewhere.

Or is there a better way to configure.  My concern is that if someone resets that user or phone then the line will be gone and no calls will be processed?

[VoIP Guy]

Hi Saltrock23,

Is the key forwarded to VM? If so you could try using a Hunt Group?

[Saltrock23]

Hi

If i program a hunt group as 8508 do i just set the call rerouting to always voicemail?

I take it i leave the hunt group with no members?  But does this mean i will need to remove the single line button first to create the hunt group?

[ralph]

Yes, You'll have to delete the button before you can make it a hunt group.
It cant' exist in the system when you're create something new with it.

Ralph

[ZuluAlpha]

Also instead of call rerouting the hunt group to voicemail, you could just make the members of the 8508 Hunt Group a few of your voicemail ports and have the Hunt Group Type as "VoiceMail"

[johnp]

Is this embedded vmail? Think it is and it's a MLAA box