Author Topic: Flexible Reporting (within CCM/ PrairieFyre)  (Read 930 times)

Offline JCCDM

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Flexible Reporting (within CCM/ PrairieFyre)
« on: January 16, 2017, 09:06:27 PM »
Good Afternoon All,

I am working through the expressions in flexible reporting and have found an interesting one that I would like clarification on....

An ACD user didn't log out over night but the daily report shows he logged out at 5:41 pm. The users last call did end at 5:41, so my question is, would a users last action for the day (last call / last make busy code / etc) show up as a logout time? The expression used was =Fields!AgentLogoutTime.Value

Any help appreciated. Cheers.
JCCDM


 

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