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Author Topic: MWI With 3300 and exchange  (Read 6009 times)

Offline glennmitel

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MWI With 3300 and exchange
« on: August 10, 2010, 06:30:04 AM »
Hello

i am unable to get the MWI working when i leave a voicemail on Microsoft UM

anyone got any ideas ????

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Offline bluewhite4

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Re: MWI With 3300 and exchange
« Reply #1 on: August 10, 2010, 08:07:13 AM »
What exchange version are you using, and what 3300 load?

There are known issues with this in some of the 3300 loads, and only exchange 2010 can light MWI's.
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Offline glennmitel

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Re: MWI With 3300 and exchange
« Reply #2 on: August 10, 2010, 08:11:50 AM »
hello

i am running 4.1 sp2 mitel and exchange 2010 enterprise
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Offline bluewhite4

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Re: MWI With 3300 and exchange
« Reply #3 on: August 10, 2010, 08:14:02 AM »
Hmmm we had to go to 4.1SP2 to get it to work. Happen to have a trace of it when it attempts to light the lights?
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Offline glennmitel

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Re: MWI With 3300 and exchange
« Reply #4 on: August 10, 2010, 08:16:26 AM »
just doing that now will update when i finish

cheers


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Offline glennmitel

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Re: MWI With 3300 and exchange
« Reply #5 on: August 12, 2010, 12:40:36 PM »
i am not seeing anything on the wireshark trace
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Offline bluewhite4

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Re: MWI With 3300 and exchange
« Reply #6 on: August 12, 2010, 12:58:17 PM »
What do you mean your not seeing anything? No sip/rtp traffic at all? Or no attempt by the exchange to turn on the MWI?
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Offline Chakara

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Re: MWI With 3300 and exchange
« Reply #7 on: August 12, 2010, 11:49:37 PM »
You are looking for a SIP-Notify message i think....

-Chak
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Offline glennmitel

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Re: MWI With 3300 and exchange
« Reply #8 on: August 13, 2010, 04:07:26 AM »
i cant see any SIP-Notify messages in the wireshark trace


are there any settings in the UM sip peer profile i need to change

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Offline bluewhite4

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Re: MWI With 3300 and exchange
« Reply #9 on: August 13, 2010, 08:38:14 AM »
Just to double check, on the exchange server.....
Organization Config -> UM -> UM Gateway, within the properties, is it set to "Allow message Waiting Indicator"?
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Offline glennmitel

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Re: MWI With 3300 and exchange
« Reply #10 on: August 13, 2010, 09:15:09 AM »
hello

yep got that ticked
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