Good Afternoon All,
I am working through the expressions in flexible reporting and have found an interesting one that I would like clarification on....
An ACD user didn't log out over night but the daily report shows he logged out at 5:41 pm. The users last call did end at 5:41, so my question is, would a users last action for the day (last call / last make busy code / etc) show up as a logout time? The expression used was =Fields!AgentLogoutTime.Value
Any help appreciated. Cheers.
JCCDM
