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Author Topic: ACD Question  (Read 1008 times)

Offline jherlitz

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ACD Question
« on: December 29, 2016, 10:35:14 AM »
I created a new ACD group.  Everything works great, except when no one is logged in, we get a fast busy on the number?  When someone is logged in, it rings through fine.  Any ideas what I missed?

Thank you,
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Offline ZuluAlpha

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Re: ACD Question
« Reply #1 on: December 29, 2016, 11:55:26 AM »
Sounds like the "Path Unavailable Answer Point Directory Number" isn't set, or set to an incorrect number.
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Offline jherlitz

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Re: ACD Question
« Reply #2 on: December 30, 2016, 03:01:44 PM »
That was it, I accidentally entered the ext in a field a couple above it, and not path unavailable.  Boom it works great now.  Thanks...
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