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Mitel MiVoice Business/MCD/3300
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ACD Question
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Topic: ACD Question (Read 997 times)
jherlitz
Full Member
Posts: 106
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ACD Question
«
on:
December 29, 2016, 10:35:14 AM »
I created a new ACD group. Everything works great, except when no one is logged in, we get a fast busy on the number? When someone is logged in, it rings through fine. Any ideas what I missed?
Thank you,
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ZuluAlpha
Global Moderator
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Posts: 692
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Re: ACD Question
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Reply #1 on:
December 29, 2016, 11:55:26 AM »
Sounds like the "Path Unavailable Answer Point Directory Number" isn't set, or set to an incorrect number.
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jherlitz
Full Member
Posts: 106
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Re: ACD Question
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Reply #2 on:
December 30, 2016, 03:01:44 PM »
That was it, I accidentally entered the ext in a field a couple above it, and not path unavailable. Boom it works great now. Thanks...
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