3300 Call forward question

[august]

User A forward is phone to User B.

Someone call User A, if User B does not answer, the call reroute 1st Alt will send the caller to VM of User A.  Is there an option that I don't know that can send the call to th VM of User B ans not User A like it does?

MCD 6.0SP3 with Nupoint.

Thanks

[VinceWhirlwind]

We get this question all the time.
Hopefully Mitel fix this in a future version.
 
My impression so far is the only way to prevent this undesirable behaviour is to forward the call to a Hunt Group of type NameTag, but it's a bit of a rigmarole to setup, and not very practical to setup for hundreds of users.
 
I try to convince the users to fix it by creating a rule in their email inbox to forward the voicemail messages when they arrive. The users are rarely impressed by this.

[johnp]

You could also do the acd path thing to break this behavior

[august]

I will try the acd path!!!

[johnp]

Nametag  isn't the way to go, has undesired affects. I would use them only for their desired purpose.

[VinceWhirlwind]

You could also do the acd path thing to break this behavior

How does that work?

[johnp]

You create a path and have it set to queue without logged in agents, interflow after a second to an extension cfa to vm. I think it will be the ext that's passed

[VinceWhirlwind]

For ACD, your Agents need licences, but you can create paths without needing licences?

[acejavelin]

Just use an ACD Express Path...

[johnp]

You can create paths without licenses

[ralph]

If this is the embedded VM and you want the call to go to user B, can't we do this:

User A = 1111
User B = 2222
Create ACD path *2222, no agents, 1 sec queue time.  Interflow to VM.

Ralph