Author Topic: 3300 Call forward question  (Read 2009 times)

Offline august

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3300 Call forward question
« on: December 20, 2016, 02:19:57 PM »
User A forward is phone to User B.

Someone call User A, if User B does not answer, the call reroute 1st Alt will send the caller to VM of User A.  Is there an option that I don't know that can send the call to th VM of User B ans not User A like it does?

MCD 6.0SP3 with Nupoint.

Thanks


Offline VinceWhirlwind

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Re: 3300 Call forward question
« Reply #1 on: December 20, 2016, 06:03:28 PM »
We get this question all the time.
Hopefully Mitel fix this in a future version.
 
My impression so far is the only way to prevent this undesirable behaviour is to forward the call to a Hunt Group of type NameTag, but it's a bit of a rigmarole to setup, and not very practical to setup for hundreds of users.
 
I try to convince the users to fix it by creating a rule in their email inbox to forward the voicemail messages when they arrive. The users are rarely impressed by this.

Offline johnp

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Re: 3300 Call forward question
« Reply #2 on: December 20, 2016, 07:37:31 PM »
You could also do the acd path thing to break this behavior

Offline august

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Re: 3300 Call forward question
« Reply #3 on: December 20, 2016, 07:47:24 PM »
I will try the acd path!!!

Offline johnp

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Re: 3300 Call forward question
« Reply #4 on: December 20, 2016, 08:40:28 PM »
Nametag  isn't the way to go, has undesired affects. I would use them only for their desired purpose.

Offline VinceWhirlwind

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Re: 3300 Call forward question
« Reply #5 on: December 21, 2016, 04:14:29 PM »
You could also do the acd path thing to break this behavior

How does that work?

Offline johnp

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Re: 3300 Call forward question
« Reply #6 on: December 21, 2016, 07:14:08 PM »
You create a path and have it set to queue without logged in agents, interflow after a second to an extension cfa to vm. I think it will be the ext that's passed

Offline VinceWhirlwind

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Re: 3300 Call forward question
« Reply #7 on: December 21, 2016, 07:52:24 PM »
For ACD, your Agents need licences, but you can create paths without needing licences?

Offline acejavelin

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Re: 3300 Call forward question
« Reply #8 on: December 21, 2016, 10:23:32 PM »
Just use an ACD Express Path...

Offline johnp

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Re: 3300 Call forward question
« Reply #9 on: December 22, 2016, 06:18:30 AM »
You can create paths without licenses

Online ralph

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Re: 3300 Call forward question
« Reply #10 on: December 22, 2016, 08:11:50 AM »
If this is the embedded VM and you want the call to go to user B, can't we do this:

User A = 1111
User B = 2222
Create ACD path *2222, no agents, 1 sec queue time.  Interflow to VM.

Ralph


 

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