OS: Microsoft Server 2012 R2
CSM: 6.2
Issue: Applications such as Realviewer or Real-Time Reporter Pro were unable to access the database directory after the server's IP Address had changed.
Resolution: Open up Regedit and verify and/or change the following entry.
HKEY_LOCAL_MACHINE
-SOFTWARE
--Wow6432Node
---Mitel
----CSM
-----Server
------Database
-------RemoteServerName REG_SZ {server IP Address} <- This IP Address will not change when the PC IP Address changes. Apparently this is a known, but undocumented issue.
Close out of Regedit and start up Realviewer or any application and verify that it is now able to see the database.
