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Author Topic: Auto-Attendant redirect to operator  (Read 956 times)

Offline cg1

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Auto-Attendant redirect to operator
« on: December 13, 2016, 09:17:35 AM »
We are using the embed Mitel voicemail as a multi-level auto-attendant for incoming calls, how can we configure it so if the caller does not choose and option after a set amount of time it automatically forwards the call to the operator (option 0)
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Offline johnp

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Re: Auto-Attendant redirect to operator
« Reply #1 on: December 15, 2016, 05:37:59 PM »
isn't that what it does by default, goes to mailbox operator?
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Offline sarond

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Re: Auto-Attendant redirect to operator
« Reply #2 on: December 16, 2016, 01:04:26 AM »
The problem with a menu node mailbox is that the greeting will play 3 times before sending you to the operator. This is not always desired.
There is no way to change this.
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