Hello,
I've already opened a ticket about this with Mitel and they're basically saying it's normal, but I just want to ask you if you agree.
I'm managing a large cluster of Mitel 3300 IPBXs, and the various sites use a total of 25 5550 consoles. We also use an MiCC server for a dozen of call centers.
Problem, when a console operator calls one of the call centers, (s)he gets the initial prompt, the menu if there is one, but when it's time to transfer the call to the queue, it hangs up.
Mitel's answer is that to do the transfer, the call is put on hold, and a console can't be put on hold.
What are your thoughts ?
3300 MCD 6.0 SP3
MiCC 6.0.2.3
Thanks