I have a call center set up for a health center. The system is set up to press 2 for appointments (goes to HG 2002), and 5 for a nurse (goes to HG 2010). I'm trying to set this up so that after pressing 2 (HG2002) and no one answers after 4-5 rings, it will then forward to HG 2010 for another 4-5 rings; if still no answer, forward to VM for HG2002. I also want this set up vice-versa so if pressing 5 (HG2010) and no one answers 4-5 rings, it will forward to HG 2002 for another 4-5 rings and then VM HG2010. I had recall set up for VM and overflow set up as the HG I want the call to forward to.
I was fiddling with timers for Recall and Overflow and was getting some wonky things such as only ringing once after transfer before vm, or the call would get answered, and then after a few seconds get dropped into the voicemail or, (and this is really strange) the second group would pick up the call, but it would still ring the first group and the 1st group can ALSO pick up the call and have 2 phones answer 2 line. I'm thinking I'm just doing something wrong with the timers, because I almost had it, but then kept coming across these strange incidences.
Any insight? Thanks!