numbers wont delete

[gordonf]

hi

i have 2 numbers on mivoice business ver 7 which i cannot delete.

if i search for them under users and services they are not there but if i try to use them for a new hotdesk or something they come up as already in use.

they are both present under user & device attributes.

any suggestions?

[ralph]

In maintenance enter "Locate Number XXXX"
It should tell you where it is.

Ralph

[gordonf]

Ralph thanks for this

i get

The number refers to a Hot Desk ACDII agent (Mobile DN).                       

where can i delete it?

[VinceWhirlwind]

Are they listed in the Telephone Directory form?

[VinceWhirlwind]

Also check the Station Attributes form.
 
I had this once with a couple of numbers that I couldn't find anywhere on the system - they'd been deleted at one stage, but the system was convinced they still existed. A reboot sorted them out.

[sarond]

You can delete ACD Agents via 'Users and Devices>ACD>AD Agent IDs'

You will have to remove them from 'ACD Agent Skill Groups' before you can delete the agent.