Author Topic: VM Mailboxes unable to make changes  (Read 961 times)

Offline tommyclowers

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VM Mailboxes unable to make changes
« on: September 29, 2016, 12:22:45 PM »
So here is an odd one that has me stumped. When logging into our Mitel controller I can make changes on all menu items I have tried except for VM Mailboxes. I choose a mailbox number/name and click the Change button, the window to make changes never shows up.

User and Device Config works just fine, choose a number/directory name and click the change button, window pops right up to make needed changes. Why has this all of a sudden stopped working for VM Mailboxes?

Java is up to date, same issue happens in IE and Firefox


Offline ralph

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Re: VM Mailboxes unable to make changes
« Reply #1 on: September 29, 2016, 01:07:44 PM »
What's the software version of the 3300?

Ralph

Offline tommyclowers

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Re: VM Mailboxes unable to make changes
« Reply #2 on: September 29, 2016, 02:23:29 PM »
>>>> VERSION of Saved Software <<<<                                             
3300 ICP Call Control 42.0.2.16                                                 
                                                                               
MC Complex S/W & Data                                                           
---------------------                                                           
Main Controller -------:  MAINIP3K 42.0.2.16 Wed 23-Oct-2013 10:16             
MC Initialization -----:  SXIP3KINIT 42.0.2.16 Wed 23-Oct-2013 9:59             
Country Tone Plans ----:  COUNTRYTS 42.0.2.16 Wed 23-Oct-2013 9:42             
Package Master Data ---:  PKGMASTER 42.0.2.16 Wed 23-Oct-2013 09:58 si 

Offline tommyclowers

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Re: VM Mailboxes unable to make changes
« Reply #3 on: September 29, 2016, 03:09:15 PM »
Release level 6.0 SP1
Active Software load 12.0.1.24

Offline ralph

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Re: VM Mailboxes unable to make changes
« Reply #4 on: September 29, 2016, 03:59:23 PM »
I've had all kinds of trouble with 6.0 because of changes in IE an FF.
I finally found that if I install FF Portable version 36.01 (install it in its own directory and run with the -no-remote option) that everything works just fine.  Be sure to disable automatic updates.

Ralph


 

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