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Topic: Blank reports (Read 1143 times)
Simons
Jr. Member
Posts: 30
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Blank reports
«
on:
September 26, 2016, 09:45:11 AM »
Hi everyone,
I have a weird issue, my Contact Centre reports are showing as blank for all agents etc. It's like my link to the data has vanished!
Can anyone offer any advice?
I'm running version 6.0.11011.1
Many thanks
Simon
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sarond
Global Moderator
Hero Member
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Re: Blank reports
«
Reply #1 on:
September 26, 2016, 06:57:39 PM »
First thing I would try is to resummarize the data.
In Contact Centre Client
Tools/Management/Maintenance/Summarize Data
Summarize for the day that you are missing.
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Simons
Jr. Member
Posts: 30
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Re: Blank reports
«
Reply #2 on:
September 27, 2016, 08:14:04 AM »
Hi Sarond
Thanks for your reply.
That seems to have done the trick. However will all new data be recorded properly or will i have to continually use the "Summarise Data " option?
Cheers
Simon
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sarond
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Re: Blank reports
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Reply #3 on:
September 27, 2016, 08:27:23 AM »
New data should be recorded properly.
I have had this happen every now and then.
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Simons
Jr. Member
Posts: 30
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Re: Blank reports
«
Reply #4 on:
September 27, 2016, 10:46:28 AM »
Thanks for your reply Sarond. This has resolved my issue.
Guess i'll just have to wait and see if i get any blank reports going forward.
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