Upgrade Standalone 3300 to Enterprise

[Saltrock23]

Hi

How easy is this process, will i run in to any license difficulties with doing an upgrade or is it even possible.  Do i just buy the enterprise software or is there an upgrade path?

[acejavelin]

Hi

How easy is this process, will i run in to any license difficulties with doing an upgrade or is it even possible.  Do i just buy the enterprise software or is there an upgrade path?

There is a standalone to enterprise migration license... It's just a license, apply it, sync to AMC and reboot.

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[jcnick]

Before you add the license get a complete backup. After the sync with AMC the system will let you know to "restore database and reboot". I just added one a few days ago luckily I pulled a backup first

[sarond]

Be careful with this, there is more than just the base standalone to enterprise upgrade.

There is also an upgrade cost for each user/acd. essentially you pay the price difference between standard and enterprise for each user licensed.

[martyn]

Be careful with this, there is more than just the base standalone to enterprise upgrade.

There is also an upgrade cost for each user/acd. essentially you pay the price difference between standard and enterprise for each user licensed.

Yes, there is a spreadsheet that calculates what is needed ($$$ and parts wise) in order to be able to migrate, which all depends on the number of users, features, etc.