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Author Topic: Outbound Reports Mitel 3300ICP  (Read 3104 times)

rqueue

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Outbound Reports Mitel 3300ICP
« on: June 24, 2010, 05:00:36 PM »
Why do I see XXXX for specific users for the outbound dial # in user outbound reports?  It is only on 1 or 2 extensions out of 10 that I see this on.  Are these extension to extension calls or calls that have recalled to that extension for some reason?

SCM-software contact center
« Last Edit: June 24, 2010, 06:52:08 PM by rqueue »
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Offline v2win

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Re: Outbound Reports Mitel 3300ICP
« Reply #1 on: June 24, 2010, 06:43:51 PM »
What reporting package are you using?
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rqueue

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Re: Outbound Reports Mitel 3300ICP
« Reply #2 on: June 24, 2010, 06:52:23 PM »
SCM-software contact center
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Offline Chakara

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Re: Outbound Reports Mitel 3300ICP
« Reply #3 on: June 25, 2010, 01:20:17 AM »
  Are you using the COS for the trunks and extensions for the ones the work and don't work?

  -Chak
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Offline ralph

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Re: Outbound Reports Mitel 3300ICP
« Reply #4 on: June 25, 2010, 07:59:35 AM »
Can you post the raw SMDR for us?
The command is "logs read SMDR new 10"

Ralph
« Last Edit: April 23, 2014, 01:23:39 PM by ralph »
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rqueue

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Re: Outbound Reports Mitel 3300ICP
« Reply #5 on: June 25, 2010, 01:20:31 PM »
You will see in the attached.  User x4277, Login is 7277 then 4277 is repeated or sometimes displays XXXX or as expected the CID. 

i.e.

05/04 04:00P 0000 04:58 T7001 005 4277 7277 4277
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