I have a Mitel 250 HX running 6.1.4.56. A total of ten extensions with no personal voice mail boxes. Only a general mailbox associated with the receptionist at extension 2001. A total of 7 copper lines in trunk group 92001 that ring into Hunt Group 2100 during the day, and a CRA at night. HG 2100 recalls after 19 seconds to a CRA that gives a day time greeting and then flows to the general mailbox. The night time CRA plays a night greeting and then flows to the same general mailbox.
The customer wants outside calls to ring every phone but the receptionist will be the main one answering. When a call is transferred to another extension, they want it to ring back (recall) to the phone that originated the transfer if no one answers. However, my system just forwards the call to voicemail after 20 seconds regardless. Since no phones have a mailbox, I get the general voicemail greeting associated with dialing 2500 "you have reached the Mitel voice processor, to leave a message please enter a mailbox number". If I go to System/Device and Feature codes/ Phones/ "select an extension"/ Associated extensions, every phone has a transfer recall destination set as itself by default. If I change the voicemail field which is 2500 by default, the call forwards to that destination. For example, I can put the HG2100 in the voicemail field and the call will be forwarded back to the hunt group after 20 seconds. All phones ring and the display reads "Forwarded from extension". Regardless of which timer I adjust, it still does the same. If I change the voicemail field to NONE device, the call just rings forever.
I have a loaner cabinet that I use for testing purposes that is running 6.0 software. I can't push the same 6.1 database to the 6.0 loaner but I did build 3 extensions and set the ring in destination and recall timers the same way and it works beautifully.
I put a ticket in with Mitel and the guy basically told me to update the ticket when I figure out what the problem is. He suggested that since the call is ringing into a hunt group, that it is then being transferred from the hunt group and would recall to whatever was set as the recall for the hunt group. I responded if that was the case then it would recall to CRA 2504 which it obviously does not.
Any help would be greatly appreciated.