I had a user complain yesterday that their phone would still ring in with a hunt group call when they had another call on hold. This seems like normal behavior to me, but I told her I'd ask to see if that was a behavior that could be controlled.
So, is it possible to tell the system NOT to ring a phone while another call is parked on hold? The user was signed into a hunt group call and the call that came in was from the same hunt group.