Suavie,
Alright, let's start at the beginning and end at the end as they say.
Are you using the built-in Voice Processor or the NuPoint Voice Mail system?
If you are using the built-in Voice Processor or the BUVM system then look in the following location.
Go to System > E-Mail Gateway > E-Mail Address: Is this set for Root@?
This is where all the E-Mail Synchronization programming happens for the Voice Processor when using Forward and Copy; I know it is an odd place, but it makes sense if you understand how they did it.
Anyway, verify that all the information here is correct to your knowledge.
Next go to System > IP Settings
Look at the following Fields: Base Server Name, Domain Name, DNS Search List. Make sure these are all correct to your knowledge. Also if any of them say root then let us know.
Thanks,
TE