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Author Topic: Voicemail to Email Problem:  (Read 2824 times)

Offline Suavie

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Voicemail to Email Problem:
« on: June 09, 2016, 02:21:16 PM »
We're getting a never_user error.What causes this and does anyone know how to fix it? Mitel Support is less than helpful. System: MiVoice Office 250 Version: 6.0.9.69. Thanks in advance.

Here is the mail log:


Jun  6 09:55:25 K****** exim[20371]: 1b9uzw-0005IZ-RV <= root@K****** U=root P=local S=504446 T="[0:24] Message for MB 1162 from x 1120"
Jun  6 09:55:32 K****** exim[20373]: 1b9uzw-0005IZ-RV ** c*******@K******.net R=smarthost T=remote_smtp: SMTP error from remote mail server after MAIL FROM:<root@K******> SIZE=513748: host relay.appriver.com [204.232.236.61]: 573 root@K****** failed to route the address
Jun  6 09:55:33 K****** exim[20375]: 1b9v08-0005Id-Vd <= <> R=1b9uzw-0005IZ-RV U=mail P=local S=107959 T="Mail delivery failed: returning message to sender"
Jun  6 09:55:33 K****** exim[20376]: 1b9v08-0005Id-Vd User 0 set for local_delivery transport is on the never_users list
Jun  6 09:55:33 K****** exim[20376]: 1b9v08-0005Id-Vd User 0 set for local_delivery transport is on the never_users list
Jun  6 09:55:33 K****** exim[20376]: 1b9v08-0005Id-Vd == root@K****** R=localuser T=local_delivery defer (-29): User 0 set for local_delivery transport is on the never_users list
Jun  6 09:55:33 K****** exim[20373]: 1b9uzw-0005IZ-RV Completed
Jun  6 09:59:10 K****** exim[20383]: 1b9v08-0005Id-Vd == root@K******R=localuser T=local_delivery defer (-52): Retry time not yet reached
Jun  6 10:29:10 K****** exim[20470]: 1b9v08-0005Id-Vd User 0 set for local_delivery transport is on the never_users list
Jun  6 10:29:10 K****** exim[20470]: 1b9v08-0005Id-Vd User 0 set for local_delivery transport is on the never_users list
Jun  6 10:29:10 K****** exim[20470]: 1b9v08-0005Id-Vd == root@K****** R=localuser T=local_delivery defer (-29): User 0 set for local_delivery transport is on the never_users list
Jun  6 10:33:22 K****** exim[20486]: 1b9vah-0005KQ-HV <= root@K****** U=root P=local S=457616 T="[0:22] Message for MB 1155 from a caller at (570) 336-6239"
Jun  6 10:33:30 K****** exim[20488]: 1b9vah-0005KQ-HV ** ****@K******.net R=smarthost T=remote_smtp: SMTP error from remote mail server after MAIL FROM:<root@K******> SIZE=466150: host relay.appriver.com [204.232.236.61]: 573 root@K****** failed to route the address
Jun  6 10:33:30 K****** exim[20490]: 1b9vas-0005KU-5e <= <> R=1b9vah-0005KQ-HV U=mail P=local S=107975 T="Mail delivery failed: returning message to sender"
Jun  6 10:33:30 K****** exim[20491]: 1b9vas-0005KU-5e User 0 set for local_delivery transport is on the never_users list
Jun  6 10:33:30 K****** exim[20491]: 1b9vas-0005KU-5e User 0 set for local_delivery transport is on the never_users list
Jun  6 10:33:30 K****** exim[20491]: 1b9vas-0005KU-5e == root@K****** R=localuser T=local_delivery defer (-29): User 0 set for local_delivery transport is on the never_users list
Jun  6 10:33:30 K****** exim[20488]: 1b9vah-0005KQ-HV Completed
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Offline TroyDavis

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Re: Voicemail to Email Problem:
« Reply #1 on: June 09, 2016, 03:03:09 PM »
Did you look for a way to not send them out as root, or on the shell side look for exim.conf, in linux it is located at /etc/exim.conf.  Comment out the never_users=root


I don't have that voice system to test on.

Hope that helps

Troy
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Offline Tech Electronics

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Re: Voicemail to Email Problem:
« Reply #2 on: June 10, 2016, 12:30:57 PM »
Suavie,

Is root@K****** the user account setup for Voice Mail to send e-mail messages?

Are you setup for Enhanced or Forward & Copy?

Thanks,

TE
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Offline Suavie

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Re: Voicemail to Email Problem:
« Reply #3 on: June 10, 2016, 02:46:00 PM »
No, I'm not even sure where root@ came from.

They're setup as Forward and Copy
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Offline Tech Electronics

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Re: Voicemail to Email Problem:
« Reply #4 on: June 13, 2016, 09:31:19 AM »
Suavie,

Alright, let's start at the beginning and end at the end as they say.

Are you using the built-in Voice Processor or the NuPoint Voice Mail system?

If you are using the built-in Voice Processor or the BUVM system then look in the following location.

Go to System > E-Mail Gateway > E-Mail Address: Is this set for Root@?

This is where all the E-Mail Synchronization programming happens for the Voice Processor when using Forward and Copy; I know it is an odd place, but it makes sense if you understand how they did it.

Anyway, verify that all the information here is correct to your knowledge.

Next go to System > IP Settings

Look at the following Fields: Base Server Name, Domain Name, DNS Search List. Make sure these are all correct to your knowledge. Also if any of them say root then let us know.

Thanks,

TE
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Offline Suavie

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Re: Voicemail to Email Problem:
« Reply #5 on: June 20, 2016, 01:41:09 PM »
Quote from: Tech Electronics on June 13, 2016, 09:31:19 AM
Suavie,

Alright, let's start at the beginning and end at the end as they say.

Are you using the built-in Voice Processor or the NuPoint Voice Mail system?

If you are using the built-in Voice Processor or the BUVM system then look in the following location.

Go to System > E-Mail Gateway > E-Mail Address: Is this set for Root@?

This is where all the E-Mail Synchronization programming happens for the Voice Processor when using Forward and Copy; I know it is an odd place, but it makes sense if you understand how they did it.

Anyway, verify that all the information here is correct to your knowledge.

Next go to System > IP Settings

Look at the following Fields: Base Server Name, Domain Name, DNS Search List. Make sure these are all correct to your knowledge. Also if any of them say root then let us know.

Thanks,

TE

They're using the built in Voice Processor.

For the email address under E-mail Gateway, it is not root@K*******. It's voicemail@K*******.

As for the IP settings: 

Base Server is X out
Domain name is blank
DNS search is inter-tel.com

I am not the one who set this system up, so as far as I know, that's correct.



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Offline Tech Electronics

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Re: Voicemail to Email Problem:
« Reply #6 on: June 21, 2016, 09:09:37 AM »
Suavie,

Are you telling me that he Base Server Hostname has a Red X to the right of it? If that is the case then we have found your issue, but I have never seen that happen before.

Look at that again and verify that it is X out.

Thanks,

TE
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Offline Suavie

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Re: Voicemail to Email Problem:
« Reply #7 on: June 21, 2016, 09:38:48 AM »
Yes, it is definitely X out. The status of it is disconnected.
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Offline Tech Electronics

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Re: Voicemail to Email Problem:
« Reply #8 on: June 21, 2016, 11:13:12 AM »
Suavie,

Can you take a screenshot of that and post it so I can see. You can blank out any IP information.

Thanks,

TE
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Offline Suavie

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Re: Voicemail to Email Problem:
« Reply #9 on: June 21, 2016, 11:52:27 AM »
Screen Shots are attached:
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Offline Tech Electronics

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Re: Voicemail to Email Problem:
« Reply #10 on: June 22, 2016, 08:10:00 AM »
Suavie,

Ah, Well the good news is that you were looking at the wrong area I think. I was asking for was Base Server Hostname which is Kleckners.

So, we are still trying to figure out where your root@Kleckners.com is coming from.

Is this one particular mailbox that this is happening on or does it happen on all of them? Go to the mailbox that it is happening on and look at E-Mail Synchronization and see if there is anything there.

Thanks,

TE
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Offline Suavie

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Re: Voicemail to Email Problem:
« Reply #11 on: June 23, 2016, 08:40:01 AM »
I believe I found what caused it to be root@ When this was setup they left the Administrator E-mail Address and E-mail Address empty. I believe from that it defaulted to root@

I also found out they switched to Office 365. I believe I finally got it up and running. Thanks for your help!

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Offline Tech Electronics

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Re: Voicemail to Email Problem:
« Reply #12 on: June 23, 2016, 10:01:16 AM »
Suavie,

That was the next screen shot I was going to ask for, and yes those definitely need to be filled out and they should be the same email address or there could be issues depending on your software version.

Thanks,

TE
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