At my work I've started creating unlicensed "Chat Only" user accounts for new users, then adding phones to them after we figure out the department they're assigned to. MiCollab doesn't handle this very well - once the phone is assigned, MiCollab shows a grey "Offline" icon in their status. I'm assuming this is because the user's statuses do not recognize the phone correctly, since the default statuses were created before the user had a phone. Is there a way to remedy this?
