Using 3300
We have a small sales group that needs to be part of a Ring Group, Hunt Group or something similar. We want all the members of the group to have an equal chance of answering a customer call. Whether all the members ring at once or round robin.
Additionally this group pilot number is a DID that also needs to have access to a DISA line so we can forward the number to a mobile number during off business hours remotely.
At this point we have setup a hunt group and the DISA line with security code. This setup works to some extent, however the hunt group does not do what we thought it would. If the first member does not answer, we want it to roll over to the next available member.
So I changed the pilot number from a hunt group to a ring group. However it appears that a ring group cannot be forwarded via the DISA.
The then thought to set the hunt group always alternate to the ring group, but that doesn't work.
I thought about putting a ring group in the hunt group, but that is not allowed.
We have now reverted back to the hunt group and removed all other attempts.
Any thoughts on what we can do here to get this to work?
Thanks
-Evan