NuPoint 4.0 - Edit existing template so that on hours and off hours are the same

[alaxton]

Hi all,

I need to get our call flow template changed, so that the off hours is a copy of the on hours, with the exception that when someone presses 1 for Sales, they then get this office is now closed message, but when they choose 2 for support, it blind calls the support number

How easy is it to do this, i want to be able to use the existing call recordings already set

Thanks
Andy

[alaxton]

it's OK, i have figured out that you cannot do this as all it does is create an alias of the menu item and then you cannot have a unique menu structure

So you have to record two messages, one for in working hours and one for out of working hours and then create a completely separate menu structure with unique names

[johnp]

While it is possible to extract a call director greeting, if it isn't going to be used often in other flows it makes sense to rerecord. I myself like to extract and have a backup.