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Author Topic: MiCC- YSE  (Read 1002 times)

Offline Elwood36

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MiCC- YSE
« on: May 09, 2016, 04:20:50 PM »
Hi everyone,

I was just wondering about Queue Abandon handling, specifically long abandon. Where would this be set under YSE?
I have set service level goal/time, short handle and short abandon but I am not sure if there is a long abandon objective or if it is a calculation from the others?

Thanks

Ver: 7.1.3
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Offline sarond

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Re: MiCC- YSE
« Reply #1 on: May 09, 2016, 11:39:25 PM »
If it is not short abandon then it is considered long abandoned.
So anything more that what you set short abandon to in YSE.
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