Call Forwarding - Number forwarding

[Saltrock23]

Hi

We have a Out of Hours Phone Ext. which gets forwarded to 3 different mobile depending who is on call.  The issue i have is that when someone calls the OOH number it gets forwarded to our mobile s as the main work number and not the number who actually called.

Is there a way to program some sort of pass through so we can see on 9out mobiles what is actually the original callers number.

Thanks

[x-man]

yes you can but depending on your lines type and provider (I assume BT ISDN or SIP in this case) you will have problems because BT won't allow you to send the number out on the line if its not in your range resulting in a failed call. There is a form you can fill in which should allow you to do what you want but you may have difficulty in getting it off BT. Your SIP provider (if SIP) may be more lax but you could well run up against the same problem.

[Saltrock23]

Thanks

Our Provider is Sure in Guernsey.  And we don't use SIP currently.  ALternatively what other methods could we use ie multi device or something similar.But i take it that would require additional micollab and mibg?

[x-man]

Replace Incoming CPN with Original Dialed Number in ISDN protocol settings and see if it works. (Euro ISDN only) If the call fails then you will have to involve Guernsey Telecom to get them to allow the option to work.

[Saltrock23]

we use BRI-ISDN will it not work for that?

[x-man]

if it is euro isdn it will work....can you check with your supplier as to protocol?

[Saltrock23]

Hi I have checked with our Provider and we are currently being providers 4x EURO ISDN's and being sent 3 digits.  But the option to tick

Replace Incoming CPN with Original Dialed Number in ISDN protocol settings

What am i doing wrong lol

[x-man]

Check your country setting. Licence and Options. Assuming you are saying you don't have the option in ISDN protocol. You did check in the BRI setting and not another in their?

[Saltrock23]

COuntry set to UK and please see attached pic of ISDN protocol settings

[x-man]

see that box that says 'replace external CLID''  thats what you are looking for. Must be very old software. They keep changing the way they say the same thing.

[Saltrock23]

Hi

I have left it unticked as ticking it seems to indicate that it offers passthough when unchecked.

See attached.
https://onedrive.live.com/redir?resid=7C64C3E87AB76D96!16062&authkey=!AN6L7npywde5oHc&v=3&ithint=photo%2cPNG

[x-man]

you are correct. what level of software are you on?

[Saltrock23]

Mivb 7.2 sp2 pr1 or the most recent only did update 2/3 weeks ago

[x-man]

I just checked on two systems and they both have the required part of the form so I am stumped I'm afraid.

[Saltrock23]

were those systems bri or pri and did they say the same as what my initial  attachment did.  It may be a configuration thing.