Trunks and TW users?

[Mattmayn]

SE is telling me that a single MBG server cannot have SIP trunks and remote users. Are they really mutually exclusive? I always thought you could run both on the same box.

[ralph]

That doesn't sound correct to me.  I'm pretty sure I've done that.

Ralph

[bluewhite4]

I know for a fact that it can be done. I'm a TW user and there are SIP trunks on the same vMBG.

[Mattmayn]

I thought so too. I am positive I have done it before. According to my boss the SE said you need different IPs. My response was that is what ports are for.

[acejavelin]

SE is telling me that a single MBG server cannot have SIP trunks and remote users. Are they really mutually exclusive? I always thought you could run both on the same box.

Sales Engineering is wrong, or misunderstanding, unless there is something special about this site that I am missing and they see, which is possible.

But I have done this LOTS of times... Almost every installation I have of MBG or MiCollab that has SIP trunks has remote users that are both MiNET and SIP devices as well.

Now, I do have a couple installations that have to have 3 network interfaces, one for the SIP trunks (connects to a SIP provider's interface directly), one for remote phones and other services (normal public IP), and the normal internal interface. On all sorts of software releases, including the current one because I just set this up a week ago on a new install. I also have several customers with 20+ trunks and 20+ remote phones on the same MBG with the same public IP and interface..

This is a pretty common scenario actually

[johnp]

Is secure recording being done? this may cause an issue because it must be lan only to be supported from what I read.

[dilkie]

nope, you can do secure recording on a teleworker setup, no restrictions there.

unless you have some very odd config that you didn't explain, your SE is a tad mistaken, lots and lots, thousands, nay, tens of thousands of customers run TW sets and sip trunks over the same MBG.

[johnp]

This is from MBG help:

MBG provides a secure recording connector (SRC) service that allows third-party Call Recording Equipment (CRE) to record Mitel-encrypted voice streams. Two call recording configurations are supported: Direct and Indirect. The SRC service is supported only in a LAN configuration with MiVoice Business/3300 ICPs

[dilkie]

This is from MBG help:

MBG provides a secure recording connector (SRC) service that allows third-party Call Recording Equipment (CRE) to record Mitel-encrypted voice streams. Two call recording configurations are supported: Direct and Indirect. The SRC service is supported only in a LAN configuration with MiVoice Business/3300 ICPs

Interesting... and wrong.. Can you point me to the help location that says that and I 'll get it fixed.

Thanks.

-lee

[johnp]

Here is a screenshot of the current help file

[dilkie]

Thanks, found it.. I'll contact the doc writers and get this corrected.

[johnp]

So dilkie are you saying I can run this in server-gateway mode?

[dilkie]

yes, of course. You can add tap licenses to any MBG and connect your call recorder to it (use the lan side ip address to connect to).

[Navarre]

SE is telling me that a single MBG server cannot have SIP trunks and remote users. Are they really mutually exclusive? I always thought you could run both on the same box.

Nonsense. They do use separate licenses though.

[davidcpt71]

We just had a new system installed and our installer and their engineers said the same thing.  I told them if that is the case then they owe me 2 more MGB's.  So now I have 2 MGB's at the main office, one for for SIP TRUNKS, the other for Teleworker and acting as the web proxy.  Then 2 in the backup office with the same configuration.  Only thing they ran into is issues with the trunks on the 2 MGB's in the same cluster.  Once they were separated all worked fine.