As august says, Traffic Form.
There are some things to know about the traffic forms.
- When you program it, select trunks and trunk groups.
- If your PRIs roll over to another trunk group when their congested then you want route and route list.
- If you want to see what your attendants consoles are doing you can select those also.
- Choose erlangs. I like using erlangs because on single trunks it looks more like a % of utilization. So if it shows 99 erlangs that means the trunk was used for then entire hour.
- It's easier to read your trunk usage if your trunk groups are in Terminal mode rather than Circular mode. That way the report will show you what channels have not been used.
- Set the reports for your business hours. Report time frame should be 1 hour.
- The system will only keep 10 reports and then over write it. (I'd love to have a program that would capture the reports and save them to a hard drive somewhere.)
I used to use these reports all the time. Now, however, the report doesn't show SIP trunk usage so it doesn't have as much value to me.
Hopefully this helps
Ralph
