Forward all incoming calls?

[bstrain74]

I'm not an expert with phone systems so please be patient with me. I have a Mitel 5000 at one of my branch offices. They have 5 or 6 phone numbers at this office. I think it's a Centrex setup, if that makes any sense. There is a main number that customers call in that is complete static, its unusable. Is it possible to forward incoming calls to one of the other phone numbers? Any other options I could try? I do have the DB Programming software on my computer. Thanks for any help.

[acejavelin]

Assuming these are analog lines, then no... well, at least not through the phone system programming.

You would need to directly access line and call forward it to line 2 using your telco providors call forward service, which most likely will work but depending on how they have it programmed may not (its a hunt group thing, depends on their switch and how it's built).

Until your telco can fix the static problem, the best bet is probably contact them and ask them to `busy out` or remove that line from the incoming hunt group.

[bstrain74]

Thanks so much for the quick reply. I have contacted the Telco but have not heard back yet. I will keep you posted, thanks.