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Author Topic: phantom extension unavailable from cra  (Read 909 times)

Offline berkley

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phantom extension unavailable from cra
« on: April 09, 2016, 07:20:27 AM »
I have a Mitel 250. I have DDI pointed to star. After hours it goes to cra with timeout set to phantom ext. I get a recording saying ext xxx is unavailable. If i dial the phantom from a keyset it forwards. If I dial the cra it say ext xxx is unavailable. Any help would be appreciated.
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Offline IPInstaller

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Re: phantom extension unavailable from cra
« Reply #1 on: April 09, 2016, 07:34:58 AM »
Send the CRA to a hunt group containing the phantom. Recall the hunt group to the phantom after 1 second.

The call will then follow it.

For some reason voicemail will not hand off to the phantom and we have used this many times.

IPI.


Sent from my iPhone using Tapatalk
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Offline berkley

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Re: phantom extension unavailable from cra
« Reply #2 on: April 09, 2016, 09:06:33 AM »
Works like a charm! Was driving me crazy.

Thanks!!!!!!
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