MiCollab

[Davey Boy]

Hi, Can anyone please assist with an issue we are having in setting up a conference call from the MiCollab Client as follows
System is VMCD V6, MiCollab V6

From the help files:

To start a collaboration session for MiCollab Audio, Web and Video Conferencing:
1.   Right-click a contact and select Start Conference. The Start Conference dialog box appears.
2.   Type a Topic for the conference.
3.   Select the Collaboration Type for the conference:
•   Audio: Creates an MiCollab Audio, Web and Video Conferencing audio conference.
•   Video: Creates a MiCollab Client Video call, which includes audio and video.
•   Web: Creates an MiCollab Audio, Web and Video Conferencing web conference.
For an audio and web conference, select both Audio and Web.
4.   To add contacts to the session, locate the contact in the Contacts view and drag them to the Participants area in the Start Conference dialog box.
To remove contacts from the session, select one or more contacts from the Participants area and press the Delete button on your keyboard.
5.   Click Start.

From Micollab client, right click on user and pick option to start conference.
A Start Conference window pops – fill in topic, choose collaboration type and then start.
Message below than appears.
Unable to start conference, contact your system admin.
As per attached.

[VinceWhirlwind]

Does the user have anything configured under Users and Services, AWV tab?

[Gasmanz]

We have just had a customer report the same thing to us this week. We have tried a few things to resolve it but nothing has worked. Did you find the cause of the issue yet?

[Gasmanz]

This issue seems to have occurred after a system migration/restore to a new VM instance. I spoke with Mitel and the fix that they did for one test extension was to go into MiCollab Client Services -> Configure MiCollab Client Services -> Accounts -> Select a user with the problem -> Expand "Account Settings" -> Collaboration -> Collaboration server. This is normally set as "[Default]" and works fine but after our migration/restore this needed to be toggled to "Local MCA Server". Save this change and then go to the MiCollab Client Service Configuration menu and the "Collaboration" tab, then the Local MCA Server short cut. Now you need to click on the "Sync Now" button. You will now need to restart your UCA Client to pick up the changes.

It seems the back end database that determines the users Local MCA Server is missing the setting and out of sync with the admin interface so doing this restores the setting to the database.

Hope this helps.