So I have a the same setup, press 1 for Reservations, 2, 3, or 0 for the operator. Mailbox 0 is associated with extension 0 and is a transfer only. I just set this AA up last week, previous to that an outside call would ring the front desk indefinitely, but now it goes to mailbox after 4 or 5 rings. I assume it's because it now transfers to 0 instead of ringing in on LDN 196. I tried to make the associated extension of mailbox 0 196, but then it only rang once before going to a mailbox. Also I don't know what mailbox it's going to, the message is generic, either way, the customer wants it to keep ringing. TIA!!